Cloud Service Provider Requirements

Compliance auditing and Security management

Monitoring and Self healing

Helpdesk and Knowledge Management

Problem / Incident / Change Management – ITIL

Restore and Backup

DR and Resilience

Hardware platform and management

OS and Application Management

Customization and Development

Office Suite of Applications (email, word, excel,intranet,wiki,etc)

Application Management

Cloud Packages – (Private, Public, Shared Private, Built to order, free, pay per use)


Charge Back and Costing

Contract and Pricing

EUS and Telecommunication

Research –

Cloud Requirements –

Controlling the Cloud:Requirements forCloud Computing –

IBM IT Service Management –

IBM CloudBust –