Cloud Service Provider Requirements

Compliance auditing and Security management

Monitoring and Self healing

Helpdesk and Knowledge Management

Problem / Incident / Change Management – ITIL

Restore and Backup

DR and Resilience

Hardware platform and management

OS and Application Management

Customization and Development

Office Suite of Applications (email, word, excel,intranet,wiki,etc)

Application Management

Cloud Packages – (Private, Public, Shared Private, Built to order, free, pay per use)

Competitors

Charge Back and Costing

Contract and Pricing

EUS and Telecommunication

Research –

Cloud Requirements – http://blog.kawaobjects.com/?cat=3

Controlling the Cloud:Requirements forCloud Computing – http://www.f5.com/pdf/white-papers/controlling-the-cloud-wp.pdf

IBM IT Service Management – http://publib.boulder.ibm.com/infocenter/tivihelp/v10r1/index.jsp

IBM CloudBust – http://www-01.ibm.com/support/docview.wss?uid=swg24024596

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