Managed Unified Communication Features

Managed Unified Communication Features

Telephony, Video Conferencing, Instant Messaging, Presence and Mobility

Hardware

Instant Messaging and Presence

  • Device-to-Device Audio/Video
  • Federation with Customers
  • Desktop and Content Sharing
  • Multimedia Conferencing – with capability to integrate with third party VC systems
  • Persistent Chat
  • Enterprise Voice to provide PSTN/SIP connectivity
  • Voicemail and Email Integration
  • PC, MAC OSX, and Android/Apple/Windows Mobile Client
  • Group Conversations

Video Collaboration

Social Networking

Contact Center/Receptions/IVR

Telecommunications

 

Software

  • Presence
  • Instant Message
  • Voice Mail to email
  • SoftPhone
  • Web Meeting
  • HD Video Conference
  • Conference Call
  • Screen Sharing
  • Meeting Broadcasting
  • Questions/Surveys
  • Recording
  • Contact Centre
  • Screen Popping integration
  • PABX
  • Tethering mobiles
  • Single Bill
  • QoS Voice
  • Contact Centre
  • Exchange Integration
  • Cloud Fax
  • Reception Console
  • Single Global Mobile Number
  • Mobile Device Managment

Connectivity

  • Data Networking and Business Internet Service
    • ADSL2+, ADSL, SHDSL, Fibre and WiFi wireless,ISDN, NBN or Ethernet services
  • Dark Fiber
  • Ethernet
  • PSTN
  • Ethernet Multipoint
  • WAN Optimization
  • IPWAN
  • Cloud Connect
  • IPVPN
  • WAN Service
  • Local PSTN
  • Soft SIP Trunking
  • Phone Calls
    • Standard local and National Calls
    • Calls to Australian Mobiles
    • International Calls
    • 13/1300 Call
    • Flag Fall
    • Virtual Receptions
    • Hunt Groups

Vendor Examples

 

Services Packaging

  • Managed Mobile Phones Services (Billing aggregations, Data Plans, Devices, MDM)
  • Managed Data Network
  • Managed Internet Services
  • Managed UC Hardware and Software

Reference

 

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