Magic Quadrant for Disaster Recovery as a Service

Magic Quadrant for Disaster Recovery as a Service

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Published 12 July 2018 – ID G00336410 – 45 min read


The disaster-recovery-as-a-service market consists of hundreds of providers, all with different approaches and capabilities. This creates immense complexity around vendor selection. Infrastructure and operations leaders should use this Magic Quadrant to help evaluate providers of DRaaS.

Market Definition/Description

This document was revised on 20 July 2018. The document you are viewing is the corrected version. For more information, see the  Corrections page on gartner.com.
Gartner defines the disaster recovery as a service (DRaaS) market as a productized service offering in which the provider manages server image and production data replication to the cloud, disaster recovery run book creation, automated server recovery within the cloud, automated server failback from the cloud, and network element and functionality configuration, as needed. Source servers supported must include a combination of both virtual and physical. To be considered DRaaS versus other options that enable do-it-yourself recovery, all elements of the service must be included in the service offering contract between the provider and customer, and offer a standardized SLA for recovery.
Services may be delivered by the provider as a fully managed offering, as an assisted recovery offering or as self-service:
  • Fully managed services are those where the provider is solely responsible for all aspects of the service offering.
  • Assisted recovery is where the provider is responsible for the recovery infrastructure and manages data replication. The customer is responsible for run book creation and operating the recovery solution in the event of a recovery exercise or following an actual disaster declaration. Solutions where the provider is able to take control via a support process, but does not assume full management responsibility for all services for exercising or event declaration, fall into this category.
  • Self-service offerings are those where customers are willing to share increased responsibility for action, such as recovery configuration activation and shutdown, managing virtual machine (VM) replication, recovery plan creation, and updates. It supports greater control by end users over the server image replication, failover and failback procedures. Service providers must make tools available to accomplish these tasks, but they do not have a responsibility to operate the tools.
The fiscal responsibility for all infrastructure utilized must be on the provider, versus using customer-owned assets, independently procured cloud infrastructure as a service (IaaS) or other separate hosting contracts. This last factor is what separates self-service offerings from true “do it yourself” (DIY) cloud-based solutions, where, although you may purchase the tools from a single provider, you are responsible for all of the cloud-based infrastructure for recovery.

Current Market

As stated in the 2017 iteration of this Magic Quadrant, DRaaS is now a mainstream offering. In fact, Gartner estimates it to currently be a $2.40 billion worldwide business, and it is expected to reach $3.73 billion by 2021. Yet its mainstream status does not make it less complex for potential customers to choose which offering is best for them.

Key Differences in This Year’s Magic Quadrant

Some minor changes in the 2018 Magic Quadrant are associated with the DRaaS definition itself. Examples include the requirement for automated failback, and a delineation between DRaaS and products or solutions that enable cloud-based disaster recovery through a variety of means. There is now a further focus on those vendors that serve clients who wish to procure DRaaS separately, instead of as part of a larger data center outsourcing solution.
Larger changes were made with the purpose of the DRaaS Magic Quadrant as a tool to assist Gartner end-user clients in evaluating DRaaS providers. The biggest changes for 2018 materialized in the form of evolved inclusion and exclusion criteria, and even greater emphasis on the “value for money” when it comes to support for heterogeneous platforms.

Inclusion and Exclusion Criteria

Several providers who were in the 2017 DRaaS Magic Quadrant were excluded in 2018. Their exclusion should not be interpreted as their offerings being inferior — in fact, in many cases, the opposite is true. Rather, the new inclusion and exclusion criteria served two purposes:
  • Bring additional focus in terms of Gartner client buyer persona.
  • Help answer the simple question, “If I want DRaaS and only DRaaS, which providers are the most relevant?” by differentiating further tangential service offerings related to traditional disaster recovery, workplace recovery, data center outsourcing (DCO), cloud-enabled managed hosting or managed services on public cloud — many of which have Magic Quadrants of their own.
Some specific examples made in 2018 include requirements related to a need for direct sales to be the primary focus versus channel partners, such as managed service providers (MSPs), value-added resellers (VARs) and system integrators (SIs). We made a further distinction between industrialized and repeatable DRaaS offerings versus customized disaster recovery, and added a requirement that most existing customers of the DRaaS service provider have more than $50 million in revenue.
As a result of these changes, the number of service providers from last year decreased significantly. It is also important to make note that because the types of providers are also fewer, the degree of differentiation for certain attributes can be affected. Consequently, we do not recommend comparing last year’s placement with 2018’s. More details and information on the excluded organizations are in the Dropped Vendors section.

Value of Heterogeneous Platform Support

Mainframe, UNIX, and other proprietary, heterogeneous platforms have experienced a rapid decline in terms of need, per Gartner end-user inquiry trends. The trailing 12 months saw less than 50% of the client interest on these topics compared to the prior period. In the past, the ability to support platforms like mainframe and UNIX was considered a differentiator because there were few providers in the marketplace selling DRaaS-only offerings for those platforms. The DRaaS market continues to evolve where that is becoming less of a buying factor due to end-user plans to replatform or migrate the associated applications to SaaS. When plans to replatform or migrate from those legacy platforms are not in place, the client may find that using colocation for those one-offs is better from a total cost of ownership (TCO) perspective. Or when the client is very large, the initiative evolves from DRaaS to a larger DCO opportunity. Consequently, less credit was given to providers by virtue of having non-x86 DRaaS support, and greater emphasis was placed on the comparative value associated with competing options.

Magic Quadrant

Figure 1. Magic Quadrant for Disaster Recovery as a Service

Source: Gartner (July 2018)

Magic Quadrant for Disaster Recovery as a Service

Vendor Strengths and Cautions

Bluelock

Bluelock was founded in 2006 as a managed hosting and IaaS provider. In the past four years, the company has primarily invested in and focused on its DRaaS offerings for U.S.-based midsize and large companies. Bluelock is not large in terms of scale. However, where it continues to stand out is its very hands-on and consultative, business-focused sales approach and in its customer onboarding process. Through this “Bluelock Experience,” the organization helps clients gain constituent alignment, recovery assurance and colocation recovery integration. On 15 March 2018, Bluelock was acquired by InterVision as a complement to its existing managed services offerings.
Primary Support Approaches: Fully managed via Bluelock, or assisted after initial onboarding by Bluelock.
Primary Workloads Supported: Virtual x86 with integrated colocation capabilities for non-x86 workloads.
Regional Recovery Presence: Two locations in the U.S. — Indianapolis, Indiana, and Las Vegas, Nevada.
Customer Complexity: Experienced with supporting up to 75 server images in combined physical and virtual environments, and over 300 server images in virtual-only environments.
Recommended Use: U.S. companies that desire a business-related, high-touch approach toward DRaaS and have heterogeneous workloads that require not only colocation, but also integration into a recovery plan.

Strengths
  • Bluelock supports a “roll back” option (only available for DRaaS Ready) that will allow the client to bring the DR site online to act as the production site. The production site then acts as the DR site with reverse replication between the two maintained.
  • Customer satisfaction is often a strong point with Bluelock, which may be related to the zero turnover in customer-facing support staff throughout 2017.
  • Recovery Assurance — the process of fully managing onboarding, DR Playbook creation and maintenance, and recovery response, and providing attestation of successful recovery testing — is a core offering and a focus for most of Bluelock’s customers.

Cautions
  • Although its portal interface, known as Portfolio, is very good, its lack of overarching orchestration across physical and virtual platforms shows that Bluelock’s focus is still on fully managed offerings, where its internal teams can overcome the lack of a centralized automation capability.
  • Bluelock clients are responsible for all security monitoring and management of the virtual machines within their Virtual Datacenter while running during a failover event.
  • While Bluelock takes a very consultative approach to selling its solutions, it leverages partners for advanced services such as performing application dependency mapping and business impact analysis for customers.
  • The two included tests are only sandbox tests that are conducted during business hours. Those tests do include project management, playbook validation, debriefs and test certificates. However, full-scale failover tests or advanced tests will require either more advanced testing options negotiated upfront or additional time and materials (T&M) engagements.

C&W Business

C&W Business operates in over 20 countries in the Caribbean, Latin American and North American regions. Its customer support centers offer both Spanish and English interactions. Technical support services are also provided in both languages. The company operates as a subsidiary of Liberty Latin America. The foundation for much of C&W’s differentiation with respect to DRaaS is rooted in its multicountry network connectivity capabilities, as well as its commitment to full service for IBM-based platforms and x86 environments.
Primary Support Approaches: Fully managed, although self-service is an option.
Primary Workloads Supported: Physical and virtual x86, UNIX (AIX, Solaris), and IBM i.
Regional Recovery Presence: Seven regional data centers — Miami, Florida; the Cayman Islands; Panama (two); Curaçao; and Bogota, Colombia (two).
Customer Complexity: Experienced with support of up to 200+ server images, with multiple database and application cluster environments.
Recommended Use: When regional needs, especially network connectivity and hybrid recovery, are priorities for low- to medium-complexity environments, or when organizations have a desire for complete data center outsourcing.

Strengths
  • C&W Business has a focus on “medium-complex” clients, which often includes applications and platform variations such as Oracle DB, IBM i and fully managed services.
  • With an onboarding timeline that completes in as little as 14 days, C&W Business can quickly initialize new client environments.
  • It is one of the few service providers that offers IaaS-based DRaaS solutions for AIX/iSeries.

Cautions
  • C&W Business only offers credits for SLA penalties after monthly availability is lower than 99.6% or their response time surpasses three hours.
  • For fully managed services, implementation and additional test fees listed by C&W Business are charged on a per-VM basis and were the highest of any vendor in the Magic Quadrant. However, all contracts do include three tests per year as a way to offset the need for additional tests.
  • Clients are free to change their choice of recovery data centers utilized from any of the six locations. However, they will still need to relocate data, unless they have utilized the additional-cost option to proactively have data resident in multiple locations.

CloudHPT

CloudHPT is the cloud solution division of BIOS Middle East Group. It is headquartered in the United Arab Emirates and principally serves the Gulf Cooperation Council (GCC) region. It was founded in 2002, and its business is focused on cloud services for IaaS, DRaaS and backup as a service (BaaS) for both customer environments and major SaaS providers.
Primary Support Approaches: Fully managed.
Primary Workloads Supported: Physical and virtual x86.
Regional Recovery Presence: Four data center locations: two in the U.A.E. (Dubai and Abu Dhabi) and two in Saudi Arabia (Jeddah and Riyadh).
Customer Complexity: Historically fewer than 140 servers for DRaaS itself, but adept with handling regional networking limitations and political aspects.
Recommended Use: Organizations with data residency requirements in the Middle East.

Strengths
  • CloudHPT deploys workload discovery tools during the sales engagement, which are used to help enable onboarding and capture changes to the environment during the contract period. The service offering also includes monthly virtual test (noninvasive) and a full annual disaster recovery (DR) test without additional charge.
  • CloudHPT is one of the only MSPs that can meet the needs of clients with in-country requirements within Dubai and Saudi Arabia. It also has some existing clients configured for recovery to Amazon Web Services (AWS) and Microsoft Azure — within and outside of the Middle East.
  • The vendor has a strong focus on disaster avoidance through proactive security information and event management (SIEM) capabilities, as evidenced by its SIEM as a Service, which is included in its DRaaS offering for the first 100 days.

Cautions
  • CloudHPT will begin to see more competition as larger players gain greater in-country presence in the region. While some of this risk has been partially mitigated through automation and partnerships, potential customers must factor that into the sourcing decision.
  • Geopolitical risk in the region can alter — and has altered — plans for expanded service locations.
  • CloudHPT is thinner in its leadership ranks than most in the Magic Quadrant. Prospective clients are encouraged to inquire about succession planning in order to reduce potential risk.

Expedient

Expedient is a colocation, cloud and data center IaaS provider headquartered in Pittsburgh, Pennsylvania. It was founded in 2001. Expedient provides DRaaS to clients hosted within its data centers and separately as a service for customers hosting their production workloads on-premises or in other locations using On-Site Private Cloud appliances.
Primary Support Approaches: Fully managed.
Primary Workloads Supported: Physical and virtual x86.
Regional Recovery Presence: Midwest, mid-Atlantic and Northeastern portions of the U.S.
Customer Complexity: Experienced with support of up to 600+ server images, with dedicated infrastructure in up to three locations.
Recommended Use: Organizations that prefer Expedient’s regional locations and local staff along with compute resources that can be utilized for more than just DR.

Strengths
  • Expedient’s Push Button DR can rapidly fail over entire sites with minimal interruption to external service availability by leveraging Border Gateway Protocol (BGP) during failover instead of making DNS modifications.
  • Although a regional player, Expedient mitigates the risk of there not being resources for clients in the event of a regional outage by not oversubscribing clients across its resource pools.
  • Customer references repeatedly stated that the buying process featured quick turnaround for proposals, and that sales engagements weren’t “pushy.” References most often reported functional capabilities as the key factor in choosing Expedient over other providers.

Cautions
  • Expedient’s pricing is on the higher end of the spectrum. Proposals contain cost protections for Expedient’s data center costs and software costs that are similar to those found in colocation provider contracts.
  • Gartner believes Expedient’s sales proposal collateral and commercial service description structures can be confusing in areas and could potentially lead to unintentional misinterpretation. Examples include the degree in which compute resources are “committed” and the extent to which RTO/RPO-specific SLAs are included.
  • While localized resources for sales and support are available in the areas that Expedient supports, outside of those areas of focus it provides remote staff, just as many other providers do.

IBM

The IBM Resiliency Services portfolio consists of over 13 services that fall into categories including advisory services, business continuity, backup and data protection, facilities and data center services, and disaster recovery. The latter includes traditional options like traditional disaster recovery and work area recovery, as well as new offerings such as Cyber-Resilience Services, Resiliency Orchestration (which has evolved from its 2016 Sanovi Technologies acquisition) and Disaster Recovery as a Service.
Primary Support Approaches: Fully managed.
Primary Workloads Supported: Physical and virtual x86, UNIX (AIX, Solaris, HP-UX), IBM i, IBM Z, storage area network (SAN) replication, and database appliances.
Regional Recovery Presence: Over 100 IBM Resiliency Data Centers spanning North America, Latin America, Europe, the Middle East, Africa and Asia/Pacific, and a global presence for Orchestrated DRaaS for IBM Cloud in 19 countries.
Customer Complexity: Experienced in supporting clients with complex heterogeneous environments, over 1,000 server images, involving two recovery locations, four recovery tiers, 200+ database instances and 300+ application recovery runbooks.
Recommended Use: Organizations that desire fully managed DRaaS and global support for IBM hardware offerings, and organizations that need additional related services in addition to DRaaS.

Strengths
  • IBM is one of three vendors in this Magic Quadrant with significant non-x86 workload and mainframe recovery experience. Moreover, IBM has supported more than 1,000 recoveries since 1989.
  • IBM is the strongest in the field of MQ providers in terms of depth and breadth across its overall Resiliency Services portfolio. This can well serve clients who wish to evolve recovery options over a longer period of time as business needs change.
  • IBM is well-positioned over the longer horizon in terms of supporting clients with fragmented, distributed environments across several platforms. This is due to IBM’s long-term strategic vision and skilled engineers and project managers.

Cautions
  • Gartner clients and customer reference sentiment consistently point to issues with IBM DRaaS prices being too high in relation to value. This is true for DRaaS related to both UNIX and mainframe too.
  • IBM has had widespread marketing around cognitive-related disaster resiliency, bolstered by its strategic assets, like Watson and The Weather Company, for several years. This can be confusing for clients, because DRaaS-specific contracts themselves don’t exhibit demonstrable mapping to those capabilities in terms of unique service levels. Similarly, newer Recovery Orchestration service offerings can be confusing to potential customers because of multiple usage scenarios. It is sometimes positioned as a DIY solution that can use IBM Cloud (separate business unit), other times as a component for self-service DRaaS and sometimes truly more of a “how” IBM delivers fully managed services.
  • IBM’s customer reference satisfaction scores were low. Areas for improvement cited were linked to service and support issues and limitations regarding on-demand options for scheduling and billing.

iland

Founded in 1994 as a website development company, and headquartered in Houston, Texas, and London, iland created its colocation and managed hosting offerings around 2000. It first delivered its VMware-based IaaS offering in 2008, with coinciding cloud-based recovery offerings. Today, the portfolio is global in nature and primarily consists of iland Secure Cloud (IaaS), iland Secure Disaster Recovery as a Service (DRaaS) and iland Secure Cloud Backup. In the past 12 months, it has expanded its geographic presence, added new fully managed support offerings and expanded the platforms it can support through the use of additional service delivery partners.
Primary Support Approaches: Self-service, assisted self-service.
Primary Workloads Supported: Primarily physical and virtual x86.
Regional Recovery Presence: Three recovery centers in the U.S., two in the U.K., one in Amsterdam, Netherlands, one in Australia and one in Singapore.
Customer Complexity: Experienced supporting up to 500+ servers under management with up to two locations under management.
Recommended Use: Organizations with compliance and/or network complexities that desire VMware-based IaaS as well as DRaaS in a self-service manner.

Strengths
  • Pricing of its DRaaS services is among the lowest within this year’s Magic Quadrant.
  • The iland Customer Success Center, its online community for sharing best practices and ideas, enables self-supported customers to learn from each other’s experiences.
  • Compliance with financial, legal, healthcare, security and sovereign requirements is often necessary for DRaaS, and is enabled by iland’s compliance team and certification programs.
  • Contract lengths are flexible, varying from only month-to-month commitments up to 60 months if desired by customers.

Cautions
  • Although iland has once again started offering fully managed DRaaS support, its offering is still very much oriented toward self-supported or assisted supported configurations.
  • Application integrated protection for disaster recovery is entirely up to customers to configure and support.
  • Customer references point to financial reporting within the iland console as an opportunity to improve the service capabilities.

Microsoft

Microsoft provides infrastructure, platform and software services as well as DRaaS through its Azure Cloud Services. Azure Site Recovery (ASR) is part of the Operations Management Suite. Microsoft built ASR internally, and then integrated the InMage technology it acquired in 2014 to now provide DR for VMware, Hyper-V and physical workloads. In the past year, Microsoft has improved its ASR cloud-to-cloud protection roadmap and improved its install experience by offering a new virtual-based appliance approach.
Primary Support Approaches: Self-service.
Primary Workloads Supported: Physical and virtual x86.
Regional Recovery Presence: Global, with more than 35 locations across the Americas, Europe and Asia.
Customer Complexity: Experienced with support of up to 300+ server images, with integrations to support application-specific replication and recovery via additional scripting.
Recommended Use: When low costs and unlimited, pay-as-you-go testing are priorities for low-complexity, x86-only environments.

Strengths
  • Pricing is competitive. No long-term contracts are required to try ASR. All testing and data storage are based on actual utilization. Microsoft has significant global reach and service consistency, which is scalable for the future.
  • Microsoft has addressed some areas of customer onboarding friction by now providing a virtual ASR appliance that automates some of the previous steps required. This has resulted in improved ease of use and made the service less prone to configuration issues.
  • Gartner believes Microsoft will continue to invest heavily in ASR because the same service underpinnings are also being leveraged for its migration services. Similar investment levels are expected with ancillary add-on services like Traffic Manager, which helps clients minimize downtime for public-facing endpoints by redirecting traffic from on-premises to ASR upon failover.

Cautions
  • Limitations and initial sizing considerations require upfront analysis to determine fit for purpose and TCO. Examples include the need for customers to provide on-premises configuration servers, constraints related to higher change rate workloads, compute resource usage by guest agent on the protected servers and limited failback options for physical workloads following a DR event.
  • Microsoft has made significant improvement over the last year in terms of documentation and support. However, due to the complexity of setup and operations for ASR, many customers utilize partners for initial onboarding or long-term operations. Moreover, Gartner frequently gets feedback from Gartner clients who were unable to use ASR due to missing features, and opted to buy a different product to replicate and recover workloads to Azure without the ASR portion.
  • Functionality to replicate from on-premises to more than one ASR region and the ability to use ASR between regions for Azure IaaS are not currently supported or generally available. Furthermore, Azure Backup and ASR services are bundled, but are not integrated.

Recovery Point

Recovery Point began in business under the auspices of its now wholly owned subsidiary, First Federal, in 1982. Its client base consists of commercial, civilian and secure federal agencies, and state and local governments. Its primary focus is helping customers deal with complex heterogeneous environments that include physical systems and servers, such as IBM Z, IBM i, IBM Power Systems and Oracle SPARC.
Primary Support Approaches: Most are fully managed or assisted; 20% of customers are self-service after initial onboarding.
Primary Workloads Supported: Physical and virtual x86, UNIX (AIX, HP-UX, Solaris), IBM i, and mainframes.
Regional Recovery Presence: Three data centers in the U.S.
Customer Complexity: Organizations based in the U.S. with complex heterogeneous environments and typically up to 750 servers under management.
Recommended Use: U.S.-based organizations with complex recovery needs for x86 or other platforms, organizations with U.S. Federal Information Security Management Act (FISMA) needs and those that wish to leverage tape as a secondary recovery option to DRaaS.

Strengths
  • Recovery Point is one of three vendors in this Magic Quadrant that has significant experience providing recovery for non-x86 workloads and mainframes. Of the three, Recovery Point proposals have been the most competitive by a significant margin when Gartner has performed side-by-side comparison contract reviews on behalf of Gartner clients.
  • Recovery Point has invested in its own dark-fiber-based national network infrastructure, which helps lower customer costs and provides FISMA-level protection to all customers by default.
  • Recovery Point contractually commits to limit subscriptions in a radius around a customer’s location to mitigate risk associated with dilution of resources due to a regional event. Meanwhile, existing customers tout Recovery Point’s staff in terms of technical expertise, responsiveness, degree of involvement during exercises, and general willingness in terms of flexibility and collaboration.

Cautions
  • Service availability is currently limited to the U.S.
  • The limited automation, high degree of personalized service, coupled by the number of platforms supported by Recovery Point could challenge its limits over the long haul, given customer growth. In addition, although Recovery Point has programs in place for employee retention, its dependencies on higher skilled and salaried employees outside major metropolitan locations is a risk.
  • Its portal is a landing page for access to native tools versus being completely integrated. However, Gartner believes this is less relevant in the immediate term for more complex environments where multiple replication tools are required — particularly when recovery is fully managed by the provider.

Sungard Availability Services

Sungard Availability Services (AS) has offered disaster recovery services for more than 40 years, and as a core competency, DR represents about half of its overall service portfolio revenue. Specific to DRaaS, customers use either Sungard AS facilities or AWS as a recovery target. In addition to server-level recovery, application recovery support is separately offered via its Managed Recovery Program (MRP). Combined with network capabilities, Sungard AS can provide fully managed, multitiered, application-level recovery for hybrid environments across Sungard AS data centers, customer premises and public cloud environments.
Primary Support Approaches: Fully and partially managed services.
Primary Workloads Supported: Physical and virtual x86, UNIX (AIX, Solaris, HP-UX), IBM i, and IBM Z.
Regional Recovery Presence: Eleven DRaaS recovery locations (not including AWS), including four in the U.S., two in Canada, two in the U.K., and one each in Ireland, France and Sweden.
Customer Complexity: Experienced in supporting clients with complex heterogeneous environments, over 1,000 server images, involving two recovery locations, four recovery tiers, and multiple databases and application clusters.
Recommended Use: Organizations that prefer fully managed DRaaS for complex environments, require global support for both x86 and non-x86 platforms, could benefit from SLA-backed recovery for the applications themselves, or desire complimentary services in the portfolio such as workplace recovery.

Strengths
  • Sungard AS is one of three vendors in this Magic Quadrant with significant experience providing recovery for non-x86 workloads and mainframes. In fact, it has supported well over 3,000 recoveries since 1990.
  • Sungard AS optionally provides application recovery support provided through its Managed Recovery Program — a differentiator among those in the Magic Quadrant. It has added recovery capabilities to provide recovery for Amazon Web Services workloads as well as recovery from customer premises to AWS.
  • Sungard AS’s Recovery Execution System (RES) platform enables automated reservation of resources and recovery of hybrid recovery scenarios in conjunction with multiple third-party orchestration technologies. It also provides customers a real-time view of the recovery at both the task level and the application/server level.

Cautions
  • Gartner clients and customer reference sentiment consistently point to issues with Sungard AS prices being relatively high.
  • Gartner clients and customer references also point to concerns related to limited self-service portal functionality, lack of transparency of pricing with bundled services and some operational support challenges as Sungard AS transitioned support to a more globalized delivery model.
  • In late 2017, Sungard AS launched updated services for cloud recovery to both its data centers and AWS that are positioned as more automated, price-competitive, faster-time-to-value service offerings. However, these services were not available in the market long enough to be evaluated through client feedback and customer references.
  • Most of Sungard AS’s references that participated in this year’s study were not clients recently onboarded to its DRaaS offerings, as requested by Gartner.

TierPoint

TierPoint was formed in 2010 when Cequel Data Centers began an acquisition campaign, purchasing smaller regional companies (Colo4 and Perimeter Technology in 2011, TierPoint in 2012, Windstream Hosted Solutions in 2015 and Cosentry in 2016). As a result, it now has over 40 facilities dispersed across 20 locations in the U.S. It provides a full set of disaster recovery services, including workspace recovery in some of its locations, in addition to offering cloud and colocation solutions to enable hybrid IT and hybrid resiliency.
Primary Support Approaches: Fully managed and self-service.
Primary Workloads Supported: Physical and virtual x86, UNIX (AIX, Solaris, HP-UX), and SAN and database replication.
Regional Recovery Presence: Twenty locations in the U.S., spread from the Northwest to the East Coast.
Customer Complexity: Experienced with support of up to 200+ server images, with multiple database and application cluster environments.
Recommended Use: When flexibility in technology choices and multiple tiers of services are priorities for medium-complexity environments.

Strengths
  • Customer references scored TierPoint the highest for satisfaction among the providers in this year’s Magic Quadrant.
  • As a point to its flexibility, TierPoint will customize responsible, accountable, consulted and informed (RACI) matrices for customers (although this can require additional fees).
  • Managed customers have both an initial failover test and one yearly test included in the pricing, with the option to purchase additional tests if desired. There are no fees for disaster declarations, although usage above the reservation level is subject to usage-based billing, and there is a one-time fee per failback if that is needed.

Cautions
  • The new orchestration portal interface is now developed in-house, but TierPoint is still adding features and validating the reliability of those features.
  • While TierPoint has a wide variety of capabilities, they are not uniformly available in all locations — for example, eight of 20 locations have cloud pods to support multitenant DRaaS services.
  • Customer references recommended that prospective customers understand how and when handoffs occur during implementation and exercising, as they have experienced issues with coordination during those phases.

Vendors Added and Dropped

We review and adjust our inclusion criteria for Magic Quadrants as markets change. As a result of these adjustments, the mix of vendors in any Magic Quadrant may change over time. A vendor’s appearance in a Magic Quadrant one year and not the next does not necessarily indicate that we have changed our opinion of that vendor. It may be a reflection of a change in the market and, therefore, changed evaluation criteria, or of a change of focus by that vendor.

Added

No vendors were added in this year’s edition of the Magic Quadrant.

Dropped

As indicated in the Key Differences in this Year’s Magic Quadrant section, several vendors were dropped from this year’s edition of the Magic Quadrant due to changes in the inclusion criteria. The individual reasons were either one of or a combination of the following:
  • Direct sales were less than the inclusion criteria.
  • The majority of existing customers had an annual revenue of less than $50 million.
  • The vendor did not have a large-enough or focused-enough DRaaS offering.
  • Existing capabilities were not repeatable and industrialized, as defined as the DRaaS market definition.
Vendors dropped are:
  • Acronis — Acronis, founded in 2003, has provided cloud-related recovery services for more than seven years and data recovery products for more than 14 years. Headquartered in Singapore, it operates 14 data centers globally and is primarily a partner-driven business with a focus on manufacturing, automotive, public sector and education markets. In November 2017, it launched the Disaster Recovery Cloud service to enable partners and managed service providers to resell its cloud-based DR solutions.
  • Axcient — Originally founded in 2006, Axcient provides a single solution that includes data protection, disaster recovery, archiving and test/development. It eliminates the need for multiple solutions, data centers or silos of infrastructure by extending the value of copy data management to the cloud. Axcient was purchased by eFolder on 27 July 2017, and has focused on the MSP and channel market for its DRaaS offerings.
  • Carbonite— Founded in 2005 and headquartered in Boston, Massachusetts, Carbonite has a new self-service DRaaS offering known as Carbonite Recover, which supports recovery of Windows, Linux, VMware and Hyper-V systems. Legacy environments are supported through its Carbonite Disaster Recovery offering, where recovery testing and recovery operations are largely provider-managed. It also sells Carbonite Availability (formerly known as DoubleTake) which is utilized by other DRaaS providers for physical and virtual server replication.
  • Daisy — Daisy Group is one of the largest business communications and IT service providers in the U.K. It was founded in 2001, and offers network services, nine data centers and 18 worksite recovery locations consisting of over 30 office locations in the U.K.
  • Databarracks — Databarracks was founded in the U.K. in 2002 as a full-service MSP, but in 2016, it retired some non-continuity-related services completely. It now focuses on only three areas: disaster recovery as a service, backup and resilient cloud-based infrastructure design. Its business is entirely focused on U.K. clients, with a concentration of clients related to legal, government and nonprofit organizations. In 2017, it launched a Business Continuity as a Service (BCaaS) offering to handle business continuity management and planning for customers.
  • Datto — Datto, headquartered in Norwalk, Connecticut, is a provider of backup and disaster recovery appliances, SaaS data protection and managed networking products. It was founded in 2007 and has more than 5,000 managed service provider partners that market its products worldwide.
  • Evolve IP — Evolve IP was founded in 2006 and is headquartered in Wayne, Pennsylvania. It leads with its OneCloud solution, which allows organizations to migrate multiple cloud computing and cloud communications services onto a single, unified platform. This includes virtual data centers/servers, disaster recovery, virtual desktops, IP phone systems/unified communications and contact centers.
  • Flexential (formerly Peak 10) — Flexential, formed by the merger of Peak 10 and ViaWest in 2017, is based in Charlotte, North Carolina, with 41 data centers located across 21 cities in 16 states in the U.S. It also has data centers in Alberta, Canada and Amsterdam, Netherlands. In addition to DRaaS, it offers data center and network services, managed services, and cloud-based infrastructure and object storage services.
  • Infrascale — Founded in 2011, Infrascale is primarily focused on DRaaS and leads with its mission statement, “eradicate downtime.” Using its own technology and supporting recovery on a variety of hyperscale or partner clouds, it allows for recovery of heterogeneous workloads via self-service or a combination of partner and Infrascale support. Infrascale was named “Best in Show” at the ConnectWise IT Nation 2017 conference, which focuses on MSPs.
  • NTT Communications — NTT Communications, an NTT Group company, is a separate operation from NTT DATA and Dimension Data. Its primary focus is on network and data center operations, and it offers services for cloud, data center, network, security and governance, and professional and managed services. DRaaS is one of its many managed service offerings.
  • Quorum — Headquartered in San Jose, California, Quorum offers HA Anywhere via its Quorum onQ software, a high-performance, one-click instant recovery instance that can be run in the Quorum cloud, locally via an onQ appliance or from a remote location. DRaaS services are provided via its three recovery centers in the U.S. and the U.K.
  • StorageCraft — StorageCraft is a storage and services company headquartered in Draper, Utah. It was founded in 2003, and its business is entirely focused on data protection and restoration services that are offered through value-added and channel partners. It also offers cloud services that can be utilized for disaster recovery by its managed partners.
  • Unitrends — Headquartered out of Burlington, Massachusetts, Unitrends offers its products and offerings only through authorized resellers. In 2017, it merged the individual backup and disaster recovery tools into an “all-in-one enterprise backup and continuity” product, which offers ransomware protection and cloud integration. It also still maintains a low-cost cloud recovery product, Boomerang, which allows customers to replicate workloads to hyperscale public cloud providers in a self-service manner. In May 2018, Unitrends merged with Kaseya, a supplier of IT infrastructure management products for MSPs.

Inclusion and Exclusion Criteria

The following considerations were made in selecting providers for this research. The vendor must have:
  • Services delivered in-line with the Gartner market definition of DRaaS.
  • A specialized offering in DRaaS, with at least 10% of their overall customer base being DRaaS or related DR services subscribers and/or more than 2,500 DRaaS customers.
  • Fully managed, assisted recovery, or self-service DRaaS that provides automated failover and failback capabilities from customer locations to cloud.
  • At least 50% of their customers from a revenue segmentation of greater of $50 million or greater.
  • Available and defined SLAs for customer RTO/RPOs.
  • Included DRaaS capabilities that do not require clients to sign-up for separate services from other providers.
  • Publicly offered DRaaS service(s) for at least three years and the current DRaaS services for at least 12 months, as of 1 January 2018.
  • Included DRaaS services for sale to and contracted directly to end consumers, either via click-buy, direct sales teams or through partners.
Service providers that focus their efforts on the MSP or partner market instead of directly at end users, and/or have greater than 50% of their annual sales coming from indirect (channel partners, MSP, SI) segments, will be excluded from the Magic Quadrant.

Notable Vendors

Other notable vendors in DRaaS include:
  • OVH — OVH purchased and continues to operate and evolve the DRaaS offering that is now known as vCloud Air powered by OVH. In addition to the existing capabilities (see 2017 “Critical Capabilities for Disaster Recovery as a Service”for more details), OVH has expanded its offerings to now include a Disaster Recovery Plan service that’s powered by Zerto.
  • VMware — Although VMware sold its vCloud Air and associated DRaaS related offerings to OVH in 2017, it has introduced new DRaaS capabilities with the VMware Site Recovery service, which utilizes VMware Cloud on AWS as the recovery target. This was released in November 2017, making it too new to include in this year’s Magic Quadrant.
  • Webair — Webair remains a solid choice for prospective companies that need not only x86 recovery capabilities, but IBM i as well. Although it has historically focused on the Long Island, New York and New York City metro areas, it also has recovery locations in Los Angeles, California; Montreal, Canada and Amsterdam, Netherlands. Commercially, it provides excellent value for the money, has experience with many different replication approaches and has several healthcare-related customers with signed business associate agreements (BAAs).

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